Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Vitara Healthcare website, patient portal, or engaging with any of our clinical services. By accessing our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our services, you confirm your agreement to these Terms. If you do not agree to these Terms, you may not access our services. These Terms apply to all visitors, users, patients, and others who access the service.

2. Medical Disclaimer

The content provided on the Vitara Healthcare website (excluding the secured Patient Portal) is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

IN CASE OF A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. Do not use our Telemedicine services or online contact forms for medical emergencies.

3. User Accounts & Patient Portal

To access certain features of the service, you must register for an account (Patient Portal). You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Ensuring that the information you provide is accurate and up to date.

We reserve the right to suspend or terminate your account if any information provided proves to be false, or if you violate these Terms.

4. Appointments & Cancellations

By scheduling an appointment, you agree to our cancellation policy. We require a minimum of 24 hours' notice for cancellations. Failure to provide adequate notice may result in a cancellation fee, as outlined in our Pricing Policy.

5. Telemedicine Services

Our telemedicine services connect you with licensed healthcare providers via secure video or audio. You understand that telemedicine may not be appropriate for all medical conditions and our providers reserve the right to recommend an in-person visit if deemed necessary.

6. Payment and Billing

You agree to pay all fees and charges associated with the services provided to you. If you provide insurance information, you authorize us to bill your insurance provider. However, you remain ultimately responsible for any co-pays, deductibles, or non-covered services.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will notify you of any significant changes by posting the new Terms on this site and updating the "Last updated" date.

8. Contact Information

If you have any questions about these Terms, please contact us at:

Vitara Healthcare Legal Department
Email: legal@vitarahealthcare.com
Phone: 1-800-VITARA-LEGAL
Address: 123 Health Ave, Medical District, New York, NY 10001