How can we help?
Search our knowledge base or browse frequently asked questions below.
General Questions
What are your clinic's operating hours?
Our physical clinic is open Monday through Friday from 8:00
AM to 8:00 PM, and Saturday from 9:00 AM to 5:00 PM.
Telemedicine services are available 24/7.
Where are you located?
Our main headquarters and primary clinic is located at 123
Health Ave, Medical District, New York, NY 10001. We also
offer comprehensive online services globally.
Do I need a referral to see a specialist?
It depends on your insurance provider and the specific
specialist. However, our internal system makes it easy to
get a quick evaluation from our general practitioners who
can immediately refer you internally if needed.
Appointments
How do I book an appointment?
You can easily book an appointment through our online
Patient Portal by creating an account. Alternatively, you
can call our reception desk at 1-800-VITARA-CARE.
What is your cancellation policy?
We request at least 24 hours notice for any cancellations or
rescheduling. Cancellations made with less than 24 hours
notice may be subject to a $50 cancellation fee.
Still have questions?
Our support team is always ready to help you with any inquiries.
Contact Support